Halifax tour operators are in breach, and are being held accountable for their behaviour, according to an online petition.
The petition, signed by several Nova Scotians, alleges the Halifax Tours and Adventures operator breached the Privacy Act when it disclosed information about people who booked tours through the company.
“In order to protect the privacy of our customers and to ensure that no information is shared with third parties, we have decided to take legal action,” the petition reads.
The company’s CEO, Tom O’Keefe, responded by saying in a statement, “We respect the right of privacy of all customers to travel with us, but we have a duty to respect the privacy and safety of others when we use the services we offer.”
“We will be reviewing this matter to determine what further action may be required,” O’Keefe added.
Tour operators and other travellers have long complained about what they see as the lack of security in the industry.
In a blog post published on Monday, Halifax Tours said it has already taken action to address the complaints.
“Our team has a zero tolerance approach to breaches of privacy and is committed to protecting their information.”
The company said it is reviewing how it handles complaints and has made improvements to the way it handles tickets, including using new technology to prevent tickets from being shared.
O’Keefe added that Halifax Tour Adventures has a long track record of providing safe and reliable travel experiences to the Nova Scotia community.